Customer Service

E-mails About Your Order

After you place your order, you will receive e-mail updates about your order status. Keep these e-mails accessible for your records. Below are examples of e-mails you might receive:

  • Order Confirmation. This e-mail confirms that we have received your order. The order number will be included.
  • Shipment Confirmation. This e-mail confirms all of your order has shipped. You may receive multiple Shipment Confirmation e-mails if products are shipped separately. The arrival time of your products depends on the day of your order and your shipping location.
  • Important notice about your order. This email offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please contact our Customer Care Department at 1800 255 494 or email us at help@tumi.com.au, so the problem can be addressed.