Customer Service

E-mails About Your Order

After you place your order, you will receive e-mail updates about your order status. Keep these e-mails accessible for your records. Below are examples of e-mails you might receive:

  • Order Confirmation. This e-mail confirms that we have received your order. The order number will be included.
  • Shipment Confirmation. This e-mail confirms all of your order has shipped. You may receive multiple Shipment Confirmation e-mails if products are shipped separately. The arrival time of your products depends on the day of your order and your shipping location.
  • Important notice about your order. This email offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please contact our Customer Care Department at 1800 255 494 or email us at, so the problem can be addressed.