Customer Service

Tracking your Order

When can you track your order?

At our warehouse, tracking numbers are assigned, to packages when they are ready to ship, they will be emailed to you as soon as they are assigned and you can also find them in the My Accounts section on our website along with your order information. However, it may take up to 24 hours before the package is checked into the courier service’s tracking system. Even though your package has already shipped from our warehouse and is on its way to you, the courier service may not be able to provide any information about your package for up to 24 hours. 

Finding Your Order Status

The status of your order is easy to find.

  • Check your e-mail. You are required to enter an e-mail address during Checkout, so that you may receive e-mails regarding the status of your order.
  • Visit the website. You may sign in at for your Order History at any time. Information about your open orders, tracking, and past orders is available.
  • Contact us. If you still have questions about your order, please contact 1800 255 494 or email us at  

How is order status different from tracking information?

The status of your order is supplied by It represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by the Courier Service, who will provide tracking information until your order is delivered*. The tracking information is accessible on their site depending on the courier service that your order is assigned to.  Orders cannot be tracked on

*Tracking information may not be available for up to 24 hours after a product is shipped from our warehouse.