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Everyday Free Returns

We want you to be fully satisfied with every product that you purchase from www.tumi.com.au If you are not satisfied with a product that you have purchased, you may return the product within 30 days of delivery for a full refund or Store Credit of the purchase price. Please note, however, that monogrammed and personalized items, including Accent Your Alpha, cannot be returned. SALE merchandise can only be returned for Store Credit at the current selling price, which can be used online towards a future purchase. SALE merchandise will not be refunded. Store Credit can only be used online.

We run special promotions from time to time. Full-priced merchandise with special (limited time) promotional discounts can be returned for a full refund, at the amount paid in the order. SALE merchandise with special (limited time) promotional discounts can only be returned for Store Credit, at the amount paid in the order, and can only be used online.

Return shipping is free. To request a return, please contact our Customer Service Team at 1800 255 494 or email us at [email protected] We will arrange for a pick up with our courier service.

We ask that the product be unused, in original boxes (whenever possible), and with all paperwork, parts and accessories in order to ensure credit. SALE merchandise will be issued a Store Credit at the current selling price.

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Credit

You can expect a full refund of the purchase price and applicable taxes, where applicable, within 30 days of receipt of your return in the same form of payment originally used for the purchase.

Full credit refund at the purchase price is applicable to:

  1. Full-priced merchandise
  2. Full-priced merchandise with special (limited time) promotional discounts

Store credit at the purchase price is applicable to:

  1. SALE merchandise
  2. SALE merchandise with special (limited time) promotional discounts

Credit for gift returns will be issued to the original purchaser.

If you would like more information on our Return Policy, please click here.

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Returning an Item

If you would like to return an item that you purchased on www.tumi.com.au, please follow the instructions outlined below.

  1. Email our Customer Service team at [email protected] and let us know the reason for your return plus the date and time when we can have it collected by our courier service.
  2. Pack the product(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
  3. Hand the item back to the courier service when they come to collect it.

Your refund or Store Credit will be processed when the item is received back in our warehouse and quality checked.

If you would like more information on our Return Policy, please

Service and Repair

Tumi is made from the finest materials available under our exacting standards. But, like any other product, it is not indestructible, and eventually may need to be repaired or refurbished. In that event, you will find that we apply the same standard of excellence to our customer service as we do to our products.

Tumi's Limited Warranty

You can have your Tumi product repaired or obtain a replacement for lost or broken parts by taking your bag to one of our local Tumi stores in Australia. Click here for Store Locations.

Tumi Australia Service Centre

For inquiry on repair service, please call +61 3 9654 7822 or email to [email protected]