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Return Service & FAQs

Our Return Policy

We want you to be fully satisfied with your TUMI products. If you aren’t, we offer complimentary returns within 30 days of receipt. We ask that the product be unused, in the original boxes with all original paperwork, parts and accessories to ensure full credit. Returns can only be made within the original country of purchase.

Please note: Monogrammed and personalised items, including TUMI Accents, cannot be returned.


You can expect a full refund of the purchase price and applicable taxes, where applicable, within 30 days of receipt of your return in the same form of payment originally used for the purchase.

Full credit refund at the purchase price is applicable to:

  1. Full-priced merchandise
  2. Full-priced merchandise with special (limited time) promotional discounts
  3. SALE merchandise
  4. SALE Merchandise with special (limited time) promotional discounts

Credit for gift returns will be issued to the original purchaser.


You can place your return request through our TUMI Customer Service, we will provide you the detail & required information to return the product(s). Product(s) which is not purchased from are not applicable for return/refund. Return without confirmation from TUMI Customer Service will not be accepted.


All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. TUMI Australia ("TUMI" or “we”) makes all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the colour you see may vary depending on your devices’ display settings, and we cannot guarantee that your computer will accurately display such colours.


Unless specified, all retail price on our webpage and quotation from our customer service are all based on AUSTRALIAN Dollar (AU$), and does not include delivery charges. TUMI reserves the right to update the retail price & delivery charges anytime without prior notice. Delivery Fees will not be shown on the product detail page, but will be shown and calculated within the total amount before your order is placed.

TUMI Customer Service e-mail: