Return Service & FAQs

FREE RETURNS

We want you to be fully satisfied with every product that you purchase from TUMI.COM.AU. If you are not satisfied with a product that you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. We ask that the returned product be unused, mailed in their original boxes (whenever possible), and with all original paperwork, parts, and accessories in order to ensure a full credit refund. Please note: Monogrammed and personalized items, including TUMI Accents, cannot be returned.

CREDIT

You can expect a full refund of the purchase price and applicable taxes, where applicable, within 30 days of receipt of your return in the same form of payment originally used for the purchase.

Full credit refund at the purchase price is applicable to:

  1. Full-priced merchandise
  2. Full-priced merchandise with special (limited time) promotional discounts
  3. SALE merchandise
  4. SALE Merchandise with special (limited time) promotional discounts

Credit for gift returns will be issued to the original purchaser.

RETURN PROCESS

You can place your return request through our TUMI Customer Service, we will provide you the detail & required information to return the product(s). Product(s) which is not purchased from www.tumi.com.au are not applicable for return/refund. Return without confirmation from TUMI Customer Service will not be accepted.

PRODUCTS, CONTENT AND SPECIFICATIONS.

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. TUMI Asia Ltd ("TUMI" or “we”) makes all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the colour you see may vary depending on your devices’ display settings, and we cannot guarantee that your computer will accurately display such colours.

PRICE & DELIVERY CHARGES

Unless specified, all retail price on our webpage and quotation from our customer service are all based on AUSTRALIAN Dollar (AU$), and does not include delivery charges. TUMI reserves the right to update the retail price & delivery charges anytime without prior notice. Delivery Fees will not be shown on the product detail page, but will be shown and calculated within the total amount before your order is placed.

TUMI Customer Service e-mail: customercare.au@tumi.com