Frequently Asked Questions
You have questions and we have the answers.
View All Frequently Asked Questions
How can we help?
We pride ourselves on delivering world-class customer service. And, we really
mean it.
Customer Service & Assisance
Get Started
Use one of our self-service tools to get help fast.
Learn more about our policies and guides.
Still Need Help?
Contact us - we’re eager to help!
Why TUMI?
We offer an outstanding ownership experience with comprehensive product
coverage, perks and our commitment to your ongoing satisfaction.
Free Shipping and Returns
We want you to be fully satisfied with your TUMI products. If you aren’t, we offer complimentary returns within 30 days of receipt.
Our Warranty
Since 1975, TUMI has been dedicated to providing our customers with an outstanding ownership experience.
TUMI Tracer®
Thousands of travelers lose their bags every year. That’s why we created the exclusive, complimentary TUMI Tracer® product recovery program to help reunite customers with their lost or stolen items.
Monogramming
Personalize your item with complimentary classic monogram. Select styles also offer premium monogramming in silver, gold or gunmetal hardware.