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Customer Service
Shipping is free for all orders above AU$250 on www.tumi.com.au, and delivery is only available within Australia. All orders under AU$250 will incur a AU$25 shipping fee per order. Shipping fee is non-refundable for returns. All our products are shipped by courier service.
For more details please see our FAQs.
Delivery Methods
Most products may be shipped via Australia Post’s Express Shipping in Australia
Orders Must Be Received By 12pm GMT +10
Your order must be received and clear credit authorization by 12:00 p.m. (noon) GMT +10 or your order may not be processed until the following business day.
Business Days
Business days are Monday-Friday, excluding public holidays in Australia.
Most products are In Stock and ready to ship. Some products may be out of stock but still online. We attempt to keep inventory accurate and update as frequently as possible. If the item you ordered is actually out of stock our customer service team will contact you for instructions on how to proceed. For more information, please read the details below:
Please note: Expected shipment times specify when a product is expected to leave our warehouse, not when the product will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the day of purchase (i.e. before a weekend or public holiday) and the location of your shipping address. The delivery estimate times will also increase if you choose to monogram or accent items in your order.
COMPLIMENTARY MONOGRAMMING
We currently offer complimentary monogramming for most of our travel and business design collections. In addition, many of our wallets and mobile accessories may be monogrammed as well. To shop a full assortment of products available for monogramming please visit our Personalization page. For our travel and business designs, monogramming will be placed on the exterior leather monogram patch and/or luggage tag where available. Wallets are generally monogrammed on the interior section.
MONOGRAM STYLES
You may choose either the understated blind stamp embossing technique or the bolder print technique, available in an array of colors including TUMI Red. We offer one lettering style and one size option for each type of product, and a maximum of three (3) initials.
TIMING
The monogramming and accenting of an item requires additional time. Please allow approximately 2-4 additional business days for delivery of your order.
Most orders for In-Stock products will be shipped within 24 hours of your purchase. Products are shipped once they are located in stock, your payment is approved, and the receiving address is verified. For example, if you order an In-Stock product on Monday that leaves the warehouse in 1-2 business days, it will leave the warehouse no later than Wednesday. After your order leaves our warehouse, delivery times vary according to the day of purchase (i.e. before a weekend or public holiday) and the location of your shipping address. Please note that business days are Monday-Friday, excluding public holidays within Australia.
All products purchased are billed at the time of order confirmation. Should a product be unable after you have purchased it, we will make every attempt to offer alternatives of the same design and price point. If you’d prefer a refund, it will be issued for the unfulfilled product’s value, within 2 weeks of your purchase (depending on your bank).
Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays in Australia.
Shipping is free on orders over AU$250, Returns is free for all orders and delivery is only available within Australia.
You will be billed immediately for all successful orders and will be notified through an email confirmation.
Please contact us at 1800-255-494 or email us at [email protected] if you have any questions.
At our warehouse, tracking numbers are assigned to packages when they are ready to ship, they will be emailed to you as soon as they are assigned and you can also find them in the My Accounts section on our website along with your order information (if you checked out using a registered account. Guest checkout does not provide account details online). However, it may take up to 24 hours before the package is checked into the courier’s tracking system. Even though your package has already shipped from our warehouse and is on its way to you, the courier may not be able to provide any information about your package for up to 24 hours.
The status of your order is easy to find.
Check Your E-mail.
You are required to enter an e-mail address during Checkout, so that you may receive e-mails regarding the status of your order.
Visit The Website.
You may sign in at www.tumi.com.au for your Order History at any time. Information about your open orders, tracking, and past orders is available, only if you have created an account with us. Guest checkouts will not have account information online. Please note registering for the email newsletter is not the same as creating an account.
Contact Us.
If you still have questions about your order, please contact us at 1800-255-494 or email us at [email protected].
The status of your order is supplied by www.tumi.com.au. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by the courier service, who will provide tracking information until your order is delivered*. The tracking information is accessible on their site, via the link provided in the tracking email. Orders cannot be tracked on www.tumi.com.au.
*Tracking information may not be available for up to 24 hours after a product is shipped from our warehouse.
